Refund Policy

Last updated: December 3, 2025

We want you to feel good about what you purchase from Rebel Moon Apothecary and Gifts. Please read this policy carefully before ordering.

Returns & Refunds: General Rule

Because many of our products are personal care items (bath, body, sprays, tinctures, mists, etc.), we do not accept returns on opened or used items, except where required by law.

Eligible Refunds/Reshipments

We will gladly offer a replacement or refund if:

Your order arrives damaged (leaking, shattered, crushed, etc.)
You receive the wrong item
Your order is missing items

To request help: email us at [insert support email] within 7 days of delivery with:

Your order number
A photo of the damaged item(s) and packaging (if applicable)

Non-Refundable Items

Unless required by law, we do not offer refunds for:

Opened/used products
Items without original packaging (when relevant)
Gift cards
Digital downloads (PDFs/eBooks)
Customs/duties/shipping fees (when applicable)

Allergies / Sensitivities

We list ingredients as clearly as possible. If you have known allergies or sensitivities, please review ingredients before purchase.

If you experience a reaction, stop using the product. While we can’t refund opened items due to hygiene/safety concerns, please contact us—we’ll do our best to support you.

Order Cancellations

If you contact us quickly and your order has not yet shipped, we can cancel it for a full refund. Once shipped, it falls under the policy above.

Refund Processing

Approved refunds are issued to the original payment method. Processing times vary by payment provider and bank.